Verbal consultation

When you enter the store, a team member will greet you, understand the issue, and guide you on how we can help.

Diagnostic explanation

If the issue isn’t visible or needs further investigation, our technicians will carry out a diagnostic. The non-refundable diagnostic fee will be explained and deducted from the final repair cost if the repair goes ahead; otherwise, it remains non-refundable.

Booking in your device

Once the diagnostic is agreed, a team member will book in your device and collect your contact details to keep you updated on the repair.

Technicians diagnostic

Once booked in, our technicians will carry out a full diagnostic. After identifying the issue, we’ll contact you with the findings, recommended solution, and a repair quote.

Client confirmation

After receiving the quote and proposed solution, we’ll ask the client to confirm in writing via text and email, whether they wish to proceed with the repair.

Ordering parts

Once the client has confirmed they want to proceed with the repair, our team will order the relevant parts.

Completing the repair

Once the parts arrive, we’ll fit them and check the device to ensure the repair was successful. If issues remain, we’ll reassess and inform the client of the next steps.

Collection once completed

Once the repair has been completed, the client will be notified and asked to collect their device.